Welcome to the Refund Policy of the Franchise Institute. This policy outlines the guidelines and procedures pertaining to requests for refunds on course payments. Please review the following details:

1. Eligibility for Refunds

Refund requests are considered under the following circumstances:

- Dissatisfaction with course content or quality.

- Technical issues preventing access to course materials.

- Unintentional duplicate purchases.

2. Timeframe for Refund Requests

Refund requests must be submitted within 7-day of the original registration date. Requests made beyond this period may not be eligible for consideration.

3. Process for Refund Requests

To initiate a refund request, please contact our Support Team at franchise.institute@pernas.my. Provide detailed information about the reason for the refund, including transaction dates, amounts, and any relevant supporting documents or payment proof.

4. Refund Decision and Processing

Refund requests will be carefully reviewed, and a decision will be communicated to you within a reasonable timeframe. If approved, the refund will be processed using the original payment method.

5. Non-Eligibility for Refunds

Refunds may not be granted under the following circumstances:

- Failure to meet the eligibility criteria outlined in Section 1 (Eligibility for Refunds).

- Requests made after the 7-day of the original registration date.

6. Dispute Resolution

In the event of a disagreement or dissatisfaction with the refund decision, you may contact franchise.institute@pernas.my for further clarification or dispute resolution.

7. Amendments to the Refund Policy

Franchise Institute reserves the right to update or modify this Refund Policy. Any changes will be communicated through the appropriate channels.