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Course Details

Franchise Operation

Course Overview

Franchise Operation is designed to provide a hands-on practical guide to new and existing franchisees and entrepreneurs in operating their own business and assess their existing business operations for better performance.

  • Level: Certification
  • Duration: 2 day(s)
  • Fee: RM 1299.00 per participant
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Upon completion of this course, you will be able to:

  • Understand the essentials of business operations management.
  • Prepare a basic business process workflow encompassing the 4 critical success factors in delivering operations excellence.
  • Identify key performance indicators for each factor in franchise business for better monitoring and management.
  • Make better business decisions in driving better profitability balanced with excellent operation management
  • Franchisors.
  • Franchisees.
  • Potential franchisors.
  • Potential franchisees.
  • Business owners.
  • Individuals who are interested to venture into franchise business.


Classroom based lecture, interactive group discussion and presentation.


Courses are delivered by Pernas Certified Trainer

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